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Refund Policy

At Zentric Solutions, We work hard to make sure that our customers are completely happy with the digital products and services we offer. The terms and conditions are described in this refund policy. It handles the processing of reimbursements for our development, AI, and software solutions.

You accept this refund policy by making a purchase or utilizing any of our services. We maintain the right, at any moment and without previous warning, to change these conditions.

1. Eligibility for Refunds

Refunds are only available under specific circumstances. Customers may be eligible for a full or partial refund if:

  • The product or service was not delivered as promised.
  • A duplicate payment was made by mistake.
  • Technical issues prevented access to a purchased service, and we were unable to resolve it.
  • The request is made within 7 days of purchase.

2. Non-Refundable Services

Certain services and products are non-refundable, including but not limited to:

  • Custom software or mobile app development projects once initiated.
  • Consulting, strategy, or design services that have already been delivered.
  • Digital goods or downloadable resources once accessed.
  • Subscription-based services after the billing period has started.

3. Requesting a Refund

To request a refund, please contact our support team at support@zentricsolutions.com with your order number, purchase details, and reason for the request. We will evaluate your case and respond within 3–5 business days.

4. Refund Process

Once your refund request is approved, we will process the refund to your original payment method. Refunds typically take 7–10 business days, depending on your payment provider’s policies.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check your bank account or contact your payment provider. If you’ve done this and still haven’t received your refund, contact us at support@zentricsolutions.com.

6. Cancellation Policy

You may cancel your service before the project has begun or before any significant work has been completed. Once the project is underway, cancellations will be subject to review, and partial refunds may be offered depending on the stage of completion.

7. Changes to This Policy

Zentric Solutions reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Information

If you have any questions about our Refund Policy, please contact us:

Zentric Solutions
Email: support@zentricsolutions.com
Website: www.zentricsolutions.com

Last updated: 10/18/2025